1

Who We Are

The Arc Specialty Coffee Co (ABN 65 475 449 624) is a mobile specialty coffee catering business based in Gympie, Queensland, operating across Brisbane, the Sunshine Coast, and South East Queensland. In this policy, "we", "us" and "our" refers to The Arc Specialty Coffee Co.

2

What Information We Collect

We collect personal information only when it is reasonably necessary for our business functions. This may include:

• Your name and contact details (email address, phone number)
• Event details provided when requesting a quote (date, location, guest numbers, event type)
• Business name and billing information for invoicing purposes
• Correspondence and enquiry history
• Website usage data collected via analytics tools

We do not collect sensitive information such as health data, financial account details, or government identifiers unless you specifically provide them and they are directly relevant to your booking.

3

How We Collect It

We collect information in the following ways:

• Directly from you when you complete our quote request form, send an email, or call us
• Through our website at arccoffee.com.au via contact and booking forms
• Through Google Analytics, which collects anonymised usage data
• Through third-party booking platforms we use to manage event enquiries

4

How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes for our services
• Confirm and manage bookings for events
• Issue invoices and process payments
• Communicate with you about your event before, during, and after the date
• Improve our website and services using aggregated, anonymised analytics data
• Meet our legal and compliance obligations

We do not use your information for unsolicited marketing and will not contact you with promotional material unless you have opted in or we have an existing relationship relevant to the communication.

5

Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist in operating our business (booking or invoicing software), under confidentiality obligations
• Google Analytics for anonymised website analytics
• Regulatory or government authorities if required by law

We take reasonable steps to ensure any third parties we share information with handle it in accordance with the Australian Privacy Principles.

6

Data Storage & Security

Your information is stored securely using reputable cloud-based tools. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

7

Google Analytics

Our website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects anonymised data such as pages visited, time on site, and general geographic location. This data does not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

8

Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, contact us at hello@arccoffee.com.au.

We will respond to access requests within a reasonable timeframe. In some circumstances we may be unable to provide access, in which case we will explain why.

9

Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you are welcome to contact us directly. We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

10

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our website or services after any changes constitutes acceptance of the updated policy.