History

In 1999 Timor Highlands Coffee (THC) a small coffee trader assists East Timor on its economic challenge after achieving its independence from Indonesia. THC commenced to expand internationally by consolidating a joint venture with Aziende Riunite Caffe S.p.a Italy, an internationally recognized coffee trading company, that has been in the coffee business since 1856 and has presence in key producing and importing countries.

Mission

We align our actions with our words and deliver what we promise to our customers by offering roasters worldwide, best value coffees with JIT (just in time) delivery in over 40 varieties of coffee beans. Establish lasting relationships with major producing countries and local growers, representing associates in Australia and New Zealand markets

Vision

Individually and collectively we forge strategic alliances with coffee growers and companies at origin in order to provide synergies, allowing us to better serve out clients and better compete in the coffee industry. We understand and focus on the needs of our customers and are dedicated to safety, care for our environment and manage our business ethically.

Responsibilities

ARC Coffee believes that we must contribute in further developing our coffee growers, which is definitely our industry’s best resource. If we can help in any way to offer a better quality of life to the women, men and children of our nominated plantations, we feel we are contributing to the future of coffee.

ARC Coffee has made a conscience decision to associate with plantations that promote good working conditions and have measures in place that encourage positive attitude. Therefore we focus on farmers that provide scholarship assistance for the workers’ children and give financial support to cover healthcare plans for the members of their staff and families.  

In the farms that we buy coffee from, children do not work during the harvest season while their parents work. Children receive education; they play games and build mutually respectful relations with the local community. The farmers that sell coffee to ARC cover the operating costs such as food, educational material, daily transport services from and to the education centre, and even the teachers’ homes are included.

For the purposes of efficiency and reliability these local organizations aided by NGO’s, assesses the students’ experiences and knowledge acquired at the end of each period. Afterwards, the farmers that sell coffee to ARC Coffee implement the recommendations for the next period, thus, following up the education process.

ARC Coffee ensures that growers are paid for their coffees at the highest possible level and we work together with them (coffee roasters in Australia & New Zealand) in developing their qualities.

ARC Coffee also takes part in the preparation of their coffees, from the tree through to the “green bean ready to roast” stage, making sure that the qualities of the bean meets the highest world standards and as such attract a high price and a high return for their work.  This is not an "aid" program that sees the growers as peasants, rather at ARC Coffee we view the coffee growers that deal with us as our partners and specialists in all agronomic and agricultural meters on the coffee chain.